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Business Systems Consultant Salesforce
KING OF PRUSSIA PA 19406
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90672815

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Vertex Inc.

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  16 Views, 0 Applications  
 
Business Systems Consultant Salesforce

Business Systems Consultant Salesforce


New

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King of Prussia, Pennsylvania, United States








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Information Technology




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180428 Requisition #




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10 hours ago Post Date






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The Business Systems Consultant will provide enterprise systems administration, senior functional
support, integrated system support, and process and system architectural
leadership for Vertex's implementation of the Sales automation system in Salesforce.com.




Essential job functions AND responsibilities:





1. Provide
technical support for Salesforce.com


a. Provide
advanced functional support for Business System Analysts;


b. Provide
cross-module and cross-functional area integration support;


c. Provide
Systems Administration services for application suite;


d. Insure
integrity and accuracy of all application system setup information;


e. Maintain
system integrity by assessing, recommending, and implementing appropriate
controls on both system management access and application data access;


f. Support
the investigation and resolution of reported system issues. Provide system information, utilize
diagnostic techniques, guide the efforts of Business System Analysts, and
interface with vendor technical support as required;


g. Manage
system changes in accordance with the Vertex Application Change Management
Process.


h. Interface
with application development professionals in the design and support of
Vertex-specific customizations, interfaces and extensions to the deployed
applications.


i. Manages daily
administration of multiple profiles, roles, and user setup


j. Maintain,
enhance and create workflows, functions, approval
processes, custom objects and configurations within the Salesforce.com
environment.


k. Keep
abreast of SFDC releases, features and best practices. Make recommendations to
management regarding implementation as appropriate.


l. Ensure
data integrity by merging duplicate Leads, Contacts, and Accounts; performing
mass uploads and updates of data as required; Removing unnecessary fields and
data; ensuring screens, fields and workflow have accurate names and reflect
current workflow.


2. Design
new and enhanced solutions


a. Provide
functional and technical direction for solutioning around specific business
requirements;


b. Provide
information and guidance around cross-module dependencies and impacts for new
functions and changes to existing functionality;


c. Investigate
system options and recommend appropriate solutions to address requested
functionality;


d. Advise
in the development of test scenarios so that appropriate integrated testing is
conducted;


e. Participate
in testing and resolution of any issues or problems;


f. Implement
new and enhanced solutions in accordance with the Vertex Application Change
Management Process.


3. Participate
as an active member on the Business Application Support Team


a. Participate
on the Vertex support team (BEST)


b. Attend
and participate in team meetings;


c. Participate
and actively contribute to BEST process and procedure development, representing
technical and infrastructure support needs;


d. Fulfill
requirements of BEST processes and procedures as they relate to technical
support of the Business applications;


e. Utilize
shared team working time for collaboration on system-wide support and
new/enhancement request investigation;


f. Follow
prescribed methodologies and processes in completing support activities.




ADDITIONAL DUTIES AND RESPONSIBILITIES:

Other duties as
requested.

Supervisory responsibilities:





+ N/A







Knowledge, skills and abilities:


6+ years using salesforce.com as an
administrator



Experience configuring salesforce.com validation
rules, workflows, formula fields, creating custom objects, setting user
permissions, enabling field-level security, page layouts, and setting up new
users



Experience using Salesforce.com data tools
(Data.com, AppExchange, Data Loader etc)



Experience integrating salesforce.com with other
applications



Experience with Eloqua, Pardot, eBusiness suite,
Spring CM is highly desirable



8+ years experience working with end-user
clients and business-area process leaders to develop requirements for new and
enhanced functionality;



8+ years of system or procedural documentation
development experience;



Samples of design documents as well as
operational documentation may be requested.



Influencing skills to recommend solutions and
alternatives



Ability to work in a team environment ...stringing
teaming and collaborative skills



Fast paced periods are typical, particular when
meeting deadlines



Preferred Salesforce.com Administrator Certification







EDUCATION TRAINING and experience:

Bachelor's degree in Business or technical discipline or
equivalent work experience.





Vertex Inc. (Vertex) is an Equal Opportunity Employer. Vertex does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.



*Search Firm/Agency Representatives Please Read Carefully: Vertex Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Vertex Inc. via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Vertex Inc. No fee will be paid in the event the candidate is hired by Vertex Inc. as a result of the referral or through other means.*

















Vertex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


While performing the duties of this job, the work environment may require an individual to be able to sit or be stationary at a computer and use computers for extended periods of time and move freely around the building. Travel may be required.







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